Supporting Users and Troubleshooting Desktop Applications on a MS Windows XP
Lokacije
Housing d.o.o.
Cilj seminara je potvrditi znanje potrebno za ulazak u IT industriju, usvojiti dodatna znanja potrebna za daljnju Microsoft certifikaciju, značajno povećati učinkovitost zaposlenih i povećati sposobnosti poduzeća u pružanju kvalitetne podrške korisnicima.
Sadržaj
- Intruduction to Desktop Support
- Resolving a Service Call
- Troubleshooting the Operating System
- Microsoft Outlook and Outlook Express
- Supporting Internet Explorer
- Instaling and Configuring Office Applications
- Troubleshooting Office Applications
- Common Conectivity Problems
- Security and Security Permissions
- Protecting the Computer
- Troubleshooting Applications Access on Multiuser, Multiple Boot, and Networked Computers
- Resolving Issues with Locally Attached Devices
- Configuring and Troubleshooting Applications
- Resolving Issues Related to Usability
- Resolving Issues Related to Application Customization
- Configuring and Troubleshooting Connectivity for Applications
- Configuring Application Security
- Appendix A: Microsoft Windows XP Service Pack 2
Nastavni materijal
Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System Training Kit, Microsoft Press
Priručnik Supporting Users and Troubleshooting Desktop Applications on a MS Windows XP (70-272)
Ostali materijali po preporuci predavača
Certifikati:
- Upis u radnu knjižicu: ne
- Certifikat: ne
- Uvjerenje: da
- In-house: ne
- Svjedodžba: ne
- Diploma: ne