Course number HF422S

Delivery method
Remotely assisted instructional learning (RAIL)
Instructor-led training (ILT)
Onsite dedicated training (OST)

Special notes
This course (HF422S) is delivered live online. Students will be provided with an exam voucher and instructions on how to use it to schedule their exam. (HP recommends taking the exam within one week of completing the course.) The cost of the exam is included in the course registration fee. RAIL Students: To register for your exam, click HERE for instructions and to see a list of pre-approved exam locations. Note that the exam is included in the price for this course.
If you want to take traditional face-to-face training, check out HF421S ITIL V3 Foundation - see the course description here and schedule here.

Prerequisites
Experience and knowledge of IT computing environments are useful but not essential.

Audience
All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization.

Course objectives
Upon successful completion of this course participants will be able to:

• Gain a fundamental understanding of the ITSM lifecycle
• Gain the knowledge necessary to prepare for the “Foundation Certificate in IT Service Management” examination from EXIN, ISEB or APM Group

Next steps
Modular courses covering ITSM Lifecycle stream or Capability stream leading to the ITIL Diploma

Benefits to you

• Identify the lifecycle and fundamental processes involved in IT Service Management and how to integrate them into your business’ IT service model
• Understand how IT and the Business can collaborate to improve overall productivity and efficiency
• Learn to move the reactive relationship between IT and users to a proactive relationship
• Learn ITSM concepts via a case study and related assignments

Course outline

Service Management as a Practice

• Introduction to IT Service Management
• ITIL introduction

Service Lifecycle

• Introduction of the lifecycle stages

Key Principles, Models and Concepts

• Introduction to key principles, models and concepts

Concepts, Roles and Functions

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Technology and Architecture

• Architecture and technology to manage the IT Services

ITIL® Qualification Scheme

Revision and Mock Examination

• Upis u radnu knjižicu: ne
• Certifikat: ne
• Uvjerenje: ne
• In-house: ne
• Svjedodžba: ne
• Diploma: ne