Course number HF442S

Delivery method
Remotely assisted instructional learning (RAIL)
Instructor-led training (ILT)
Onsite dedicated training (OST)

Special notes
This course includes a 90-minute multiple-choice exam.

For RAIL (live online instructor-led) sessions: The course will be in session on all five days (8:30am-4:00pm Central Time). This schedule allows you some extra office or study time at the end of each day. After completing the course, you will take the exam through CSME. Upon registering, you will receive specific instructions on how to arrange for your exam. HP strongly recommends you schedule your exam for within a few days of completing the course.

For face-to-face instructor-led sessions: The exam will be administered from 1:30pm - 3:00pm on the afternoon of the last day. Students should arrange their return travel accordingly.

Course overview
This course focuses on developing the necessary knowledge and skills required to implement and manage the application of the ITIL v3 lifecycle practices.

The Managing Across the Lifecycle course is required for candidates wishing to achieve ITIL® Expert certification. (The only exception is holders of the ITIL v1 or v2 Managers certificate, who can achieve ITIL Expert certification via HF436S ITIL v3 Managers Bridge.)

Prerequisites
Either

• 17 or more ITIL Expert credits: 2 credits from HF421S ITIL v3 Foundation (or H1846S ITIL v2 Foundation + HE785S ITIL v3 Foundation Bridge and 15 or more credits from the ITIL v3 Lifecycle and Capability courses, OR
• 17 ITIL Expert credits from ITIL v1 or v2 Managers certification, OR
• 10.5 or more ITIL v2 Practitioner credits, plus 5 credits for HF436S ITIL v3 Managers Bridge certification
• Note: Students must be able to provide certification proof for all necessary prerequisites, in order to take this exam

Audience
This course is designed for people who have studied and practiced numerous aspects of ITIL (via the ITIL v2 Service Manager track, ITIL v2 Practitioner track, or ITIL v3 Life Cycle and Capability tracks) and want to know how to integrate all of the lifecycle stages and processes into an integrated approach.

Course objectives

• Introduction to IT Service Management Business & Managerial Issues
• Managing the Planning and Implementation of IT Service Management
• Management of Strategic Change
• Risk Management
• Managerial Functions
• Understanding Organizational Challenges
• Lifecycle Project Assessment
• Understanding Complementary Industry Guidance

• Upis u radnu knjižicu: ne
• Certifikat: ne
• Uvjerenje: ne
• In-house: ne
• Svjedodžba: ne
• Diploma: ne