Course number HE675S

Delivery method
Remotely assisted instructional learning (RAIL)
Instructor-led training (ILT)
Onsite dedicated training (OST)

Special notes
Elements of this syllabus are subject to change.

Course overview
This advanced course is aimed at enterprise desktop support technicians who want to gain an in-depth knowledge of Windows Vista.

Prerequisites
Before attending this course, students must have:

• Be familiar with PC hardware and devices. For example, be able to look into the device manager and look for unsupported devices
• Have fundamental knowledge of TCP/IP
• Have fundamental knowledge of Windows and Active Directory directory service. For example, domain user accounts, domain versus local user accounts, user profiles, and group membership
• Be able to map network file shares. For example, be familiar with Universal Naming Convention paths and mapping local resources to servers and shares
• Have experience of installing applications
• Have experience of working from a command prompt. For example, authoring and editing batch files
• Have experience of configuring basic input/output system options
• Be familiar with reviewing support logs. Know that there is a chronology, sequential order, and severity
• Have experience of supporting previous versions of the Windows operating system
• Be familiar with an IT helpdesk ticketing system
• Have experience of researching online and local knowledge bases. Basic knowledge of the fundamentals of applications. For example, client/server applications (how clients communicate with the server)

In addition, it is recommended, but not required, that students have completed:

• 5105B: Deploying Windows Vista Business Desktops (HE671S)
• Hands-on-Lab 5057 First Look: Getting Started with Windows Vista for IT Professionals

Important: This learning product will be most useful to people who intend to use their new skills and knowledge in their job immediately after training

Audience
This audience includes experienced IT professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise, problem solving and decision-making skills, and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

Students will have used Windows XP SP2 and may have experience with Windows server operating systems.

Benefits to you
After completing this course, students will be able to:

• Install Windows Vista
• Troubleshoot the startup process
• Configure hardware and devices for Windows Vista-based computers
• Configure networking for Windows Vista-based computers
• Secure Windows Vista-based computers
• Maintain and optimize Windows Vista-based computers

Course outline

Module 1: Installing, Upgrading, and Deploying Windows Vista Course Outline

Lessons

• Introduction to Windows Vista
• Performing a Clean Installation of Windows Vista
• Upgrading and Migrating to Windows Vista from a Previous Version of Windows
• Upgrading Between Windows Vista Editions
• Windows Vista Desktop Deployment Infrastructure
• Preparing the Target Computer
• Obtaining and Applying a Desktop Image

Lab 1: Installing Windows Vista

• Verifying hardware requirements
• Installing Windows Vista from DVD (simulation)

Lab 2: Upgrading to Windows Vista Ultimate

• Upgrading from Windows XP to Windows Vista Ultimate (simulation)
• Upgrading from Windows Vista Business to Windows Vista Ultimate (simulation)

Lab 3: Applying Desktop Images

• Booting to the Windows Pre-Installation Environment
• Applying an Image from the Network
• Verifying Desktop Image Deployment

Module 2: Troubleshooting Windows Vista Startup

Lessons

• Overview of a Troubleshooting Methodology
• Overview of the Windows Vista Startup Process
• Troubleshooting the Windows Vista Startup Process with Windows RE
• Troubleshooting Operating System Services

Lab 1: Preparing for Remote Troubleshooting

• Obtaining Information Remotely from Windows Vista
• Using the System Information Tool Remotely

Lab 2: Troubleshooting Windows Vista Startup Problems

• Gathering System Information and Developing a Plan of Action
• Implementing the Proposed Plan of Action
• Clean Booting Windows Vista

Module 3: Configuring and Troubleshooting Hardware and Devices

Lessons

• Installing and Configuring Windows Vista Device Drivers
• Overview of Troubleshooting Hardware
• Dealing with Physical Failures
• Dealing with Device Driver Failures
• Troubleshooting Printing in Windows Vista
• Troubleshooting BitLocker Protected Computers

Lab 1: Configuring Devices

• Managing Device Drivers

Lab 2: Troubleshooting Hardware

• Gathering Customer Information and Developing a Plan of Action
• Resolving a Printing Problem
• Checking for Signed Device Drivers

Module 4: Configuring and Troubleshooting Networking

Lessons

• Sharing Data with Others
• Managing Windows Vista Files
• Configuring Network Connectivity
• Configuring Remote Access
• Networking Without Wires
• Connecting to a Wireless Network
• Determining Network Settings
• Troubleshooting Network Connections

Lab 1: Sharing Files by Using Windows Vista

• Sharing Data with Others
• Managing Files

Lab 2: Configuring Remote Access

• Configuring a VPN

Lab 3: Networking Mobile Computers

• Configuring a Wireless Network
• Troubleshooting a Connection to a Wireless Network

Lab 4: Troubleshooting Networks

• Gathering Customer Information
• Gathering Relevant Computer Information
• Resolving the Problem

Module 5: Configuring and Troubleshooting Security

Lessons

• Overview of User Account Control
• Troubleshooting User Account Control
• Configuring Windows Defender in Windows Vista
• Configuring Windows Firewall Settings

Lab 1: Configuring User Account Security

• Requesting an Application to Run Elevated One Time
• Marking an Application to Always Run Elevated
• Configuring User Account Control Panel

Lab 2: Configuring Network Security

• Configuring Windows Defender
• Configuring Windows Firewall

Lab 3: Troubleshooting Security-Related Issues

• Gathering Customer and System Information and Developing a Plan of Action
• Implementing a Plan of Action
• Additional Security Checks

Module 6: Maintaining and Optimizing Windows Vista

Lessons

• Maintaining Performance by Using Windows Vista Performance Tools
• Optimizing Windows by Using Windows Vista Diagnostics Tools
• Configuring Windows Update

Lab 1: Maintaining and Optimizing Windows Vista

• Monitoring General System Activity by Using Resource Overview
• Viewing System Stability by Using Reliability Monitor
• Configuring Windows Update
• Analyzing Collected Information and Identifying Probable Causes
• Implementing a Plan of Action
• Viewing and Interpreting Reports in Performance Monitor

• Upis u radnu knjižicu: ne
• Certifikat: ne
• Uvjerenje: ne
• In-house: ne
• Svjedodžba: ne
• Diploma: ne