Course number HF429S

Delivery method
Remotely assisted instructional learning (RAIL)
Instructor-led training (ILT)
Onsite dedicated training (OST)

Special notes
This course includes a 90-minute multiple-choice exam.

For RAIL (live online instructor-led) sessions: The course will be in session on all five days (8:30am-4:00pm Central Time). This schedule allows you some extra office or study time at the end of each day. After completing the course, you will take the exam through CSME. Upon registering, you will receive specific instructions on how to arrange for your exam. HP strongly recommends you schedule your exam for within a few days of completing the course.

For face-to-face instructor-led sessions: The exam will be administered from 1:30pm - 3:00pm on the afternoon of the last day. Students should arrange their return travel accordingly.

NOTE: Students must be able to provide proof of ITIL V3 Foundation certification or ITIL V2 Practitioner certification in order to take the exam offered as part of this course.

Prerequisites
Success on the ITIL V3 Foundation exam (HF421S) or ITIL V3 Foundation Bridging exam (HE785S)

Audience
Managers, operational staff, and others requiring deep knowledge of or involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management

Next steps
Other ITIL V3 Capability and Life Cycle courses

Course outline

• Service Management as a Practice
• Service Transition Principles
  Service Transition Processes
  - Change Management
  - Service Release and Deployment Management
  - Service Validation and Testing
  - Service Asset and Configuration Management
  - Knowledge Management
  - Request Fulfillment
  - Service Evaluation
  - Service Release, Control and Validation Roles and Responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors, and Risks
• Common Service Transition Activities
• Continual Service Improvement
• Summary and Exam Preparation

• Upis u radnu knjižicu: ne
• Certifikat: ne
• Uvjerenje: ne
• In-house: ne
• Svjedodžba: ne
• Diploma: ne