HP Ed ITIL Version 3 overview training
This 2-day course provides an introduction to the HP Insight Control Environment software.
Course number HE784S
Delivery method
Remotely assisted instructional learning (RAIL)
Onsite dedicated training (OST)
Special notes
This course will be available after the ITIL V3 books are released May 30, 2007.
Course overview
This is a 4 hour training course to provide an overview of ITIL v.3 and the differences to ITIL v.2.
Prerequisites
ITIL Awareness (UA580X), ITIL Foundations (H1846S) or equivalent
Audience
Executives and key stakeholders interested in an introduction to the key differences between ITIL V2 and ITIL V3
Course objectives
- Get introduced to the Services Lifecycle approach of ITIL V3
- Get introduced to the key differences between ITIL V2 and ITIL V3
Next steps
- ITIL Foundations (H1846S)
- ITIL Practitioners (UA575S, UA576S, or HE632S)
Certifikati:
- Upis u radnu knjižicu: ne
- Certifikat: ne
- Uvjerenje: ne
- In-house: ne
- Svjedodžba: ne
- Diploma: ne