Course number HE677S

Delivery method
Onsite dedicated training (OST)

Special notes
Elements of this syllabus are subject to change.

Course overview
The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios:

• New installations
• Single computer migrations
• Single computer reinstallations

The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.

Prerequisites
Before attending this course, students must have:

• Be familiar with PC hardware and devices. For example, ability to look into device manager and look for unsupported devices
• Have basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership
• Be able to map network file shares. For example, familiar with UNC paths, mapping local resources to server/share
• Have experience installing applications from media (CD/DVD)
• Have experience working from a command window. For example, authoring and editing batch files
• Be able to burn or creating boot media. For example, ISO
• Have experience configuring BIOS options. For example, boot order
• Be familiar with reviewing support logs. Know that there is a chronology, sequential order, severity, etc.

In addition, it is recommended, but not required, that students have completed:

• 5115A: Installing and Configuring the Windows Vista Operating System
• 5116A: Configuring Windows Vista Applications and Tools
• 5117A: Configuring Windows Vista Mobile Computing
• Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training

Audience
The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.

Benefits to you
After completing this course, students will be able to:

• Describe how the Windows Vista deployment options can be used to improve the support experience at the desktop
• Identify the most appropriate method to support Windows Vista recovery on site
• Identify the components of the Windows Vista user state and safely backup and restore that data
• Utilize Windows Vista application packages to improve the process of application installation and maintenance at the Windows Vista client computer
• Explain how to troubleshoot Windows Vista application package installations

Course outline

Module 1: Preparing to Apply Desktop Images

Lessons

• Identifying the Support Scenarios
• Preparing the Target Computer
• Backing up the UserState

Lab: Documenting Non-Functional Requirements for Microsoft Office SharePoint Server 2007 Solutions

• Reviewing the User State profile and Completing the User State Checklist
• Running USMT to Back up a User State
• Verifying Successful User State Backup

Module 2: Supporting Computers with Desktop Images

Lessons

• Obtaining the Desktop Image
• Verifying the Desktop Image Application

Lab: Applying Desktop Images

• Booting to the Windows Pre-Installation Environment
• Applying an Image from the Network
• Verifying Desktop Image Deployment

Module 3: Restoring and Validating User State

Lessons

• Restoring User State
• Verifying User State

Lab: Restoring and Verifying User State

• Running USMT to Restore a User State
• Verifying Successful User State Restore
• Identifying Areas That Require Additional Restoration

Module 4: Preparing to Install an Application Package

Lessons

• Preparation Steps for Installing an Application Package
• Testing Application Packages

Lab: Preparing to Install an Application Package

• Predicting the Support Impacts of a New Application
• Determining User Requirements

Module 5: Creating and Deploying an Application Installation Package

Lessons

• Application Package Deployment Methods
• Creating the Application Packages

Lab: Creating and Deploying an Application Installation Package

• Creating a Custom Deployment Package
• Performing a Pilot Deployment
• Evaluating the Results of a Pilot Deployment

Module 6: Troubleshooting Application Installations

Lessons

• Application Installation Troubleshooting Techniques

Lab: Troubleshooting Application Installation

• Troubleshooting Deployed Application Settings
• Troubleshooting File Type Associations

• Upis u radnu knjižicu: ne
• Certifikat: ne
• Uvjerenje: ne
• In-house: ne
• Svjedodžba: ne
• Diploma: ne