Course number HE601S

Delivery method
Instructor-led training (ILT)
Onsite dedicated training (OST)

Course overview
This course will teach the participants how to create a methodology to manage transitional and transformational organizational changes, achieve adoption of the change, move forward as staff internalize what has changed and how to move from the current state to the future state, execute Stakeholder Management and maintain effective Sponsorship and Leadership by applying best practices, analyze “as is” and “to be” states, design transformation and communication, and facilitate implementation of change and manage its internalization. This three-day course is 50% lecture and 50% hands-on.

Prerequisites

• Attained the ITIL Foundations Certificate (EXIN or ISEB)
• At least 3 years practical experience in managing people and IT processes

Audience
This course is intended for the IT professionals that are involved in the execution of transitional and/or transformational organizational change:

• IT Managers
• Project Managers
• Process Architects
• ITSM Consultants
• HRM Managers

Course objectives
Upon completion of this course participants will be able to:

• Understand why Managing Organizational Change is importan
to
• Understand the psychology of change and its effect in the workplace
• Implement and manage effective Stakeholder Managemen
to
• Implement and manage effective Sponsorship and Leadership
• Understand the success factors of MOC and know how to leverage on them
• Understand the barriers to MOC and know how to mitigate or handle them
• Appreciate the necessary stages of a MOC methodology and supporting tools/templates

Benefits to you
Most strategic initiatives fail when we dnot carefully consider the dynamics introduced by the change required. This is true of all ITIL deployments and other major changes that organizations today must deal with. This course will therefore:

• Provide a useful framework for managing the organization from current state through a painful transition to a desired future state
• Provide information to build the business case for MOC

Course outline

Day 1

• Welcome and House keeping
• Introduction to Managing Organizational Change
• Why Managing Organizational Change / Benefits
• Challenges of Organizational Change
• Stakeholder Management Part One
• Sponsorship and Leadership
• Practical Tips

Day 2

• Stakeholder Management Part Two
• Managing Organizational Change – an Holistic Overview
• Managing Organizational Change Part One: Analysis
• Managing Organizational Change Part Two: Design

Day 3

• Stakeholder Management Part Three
• Managing Organizational Change Part Three: Implement
• Managing Organizational Change Part Four: Manage

• Upis u radnu knjižicu: ne
• Certifikat: ne
• Uvjerenje: ne
• In-house: ne
• Svjedodžba: ne
• Diploma: ne