Course number HE546S

Delivery method
Instructor-led training (ILT)
Onsite dedicated training (OST)

Course overview
This intensive course focuses on fundamental quality management tenets of leading thinkers such as Deming, Juran, and Crosby. Learn how quality is related to virtually all areas of a project. Use proven tools and techniques for planning and implementing quality methods in a project environment. Discover valuable sampling and assessment techniques to guarantee project quality management. Gain expertise in quality standards of the Software Engineering Institute (SEI), International Organization for Standardization (ISO), Six Sigma, and Baldridge.

Prerequisites
Formal project management training such as that available in the Project Management Fundamentals (HC577S) course plus other core project management courses

Audience
This course is intended for project managers interested in best practices that apply to diverse projects in multiple industries. It is especially suited for people seeking project management certification.

Course objectives
Learn how to:

• Apply the philosophies of leading quality experts
• Implement a successful quality program in your organization
• Prepare a quality management plan for your project
• Apply requirements analysis and management techniques
• Recognize how Six Sigma can lead to breakthroughs
• Conduct an inspection on project deliverables
• Develop proven techniques to calculate the cost of quality
• Use statistical process control tools and techniques

Next steps
Managing Multiple Projects (HE549S) or other advanced Project Management topics leading to recognition of your knowledge and skill by passing the Project Management Professional (PMP) certification appropriate to your country or region

Benefits to you

• Apply the quality philosophies of several of today’s leading quality experts
• Determine the quality model that is most appropriate for their environment
• Implement a successful quality program
• Use proven techniques for calculating the cost of quality
• Determine the return on investment for quality
• Use statistical process control tools and techniques
• Identify and employ project metrics

Course outline

Key Concepts

• Define criteria for a quality project
• Explain total quality management
• Assess and weigh the benefits of project quality management

Quality Philosophies

• Apply the major concepts of Deming, Juran and Crosby
• Differentiate between these philosophies
• Determine which approach works best

TQM Concepts

• Identify Total Quality Management components
• Determine the elements of continuous improvement
• Correlate TQM with project management

Quality Processes

• Relate quality management to project management
• Explain project quality planning, quality assurance, and quality control processes
• Discuss process management from a project perspective

Cost of Quality

• Identify activities that generate costs
• Analyze costs to identify areas for improvement
• Record costs in a meaningful manner

Customer Focus

• Use customer information tools
• Prepare a customer relationship management plan
• Identify the essential qualities for excellence in customer service

Requirements

• Translate customer needs into requirements
• Use Quality Function Deployment
• Create a requirements tracking matrix

SPC Tools

• Use seven fundamental quality tools
• Discuss the principles of statistical process control
• Implement a metrics program

Six Sigma

• Define Six Sigma and the DPMO metric
• Explain Six Sigma key concepts
• Practice using Six Sigma tools and techniques

Inspections

• Determine inspection roles and responsibilities
• Use inspection checklists
• Identify and remove defects early on

Evaluations

• Engage in quality assessment and evaluation practices
• Apply Baldridge National Quality Award criteria to projects
• Apply ISO 9000 Quality Standards to projects

Quality Program Implementation

• Plan a quality program using the proper steps
• Determine employee roles and responsibilities
• Develop a learning culture

• Upis u radnu knjižicu: ne
• Certifikat: ne
• Uvjerenje: ne
• In-house: ne
• Svjedodžba: ne
• Diploma: ne