This 3-day course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It describes the IT Service Management Lifecycle. It also provides a set of specialized organizational capabilities for providing value to customers in the form of services.
This 3-day course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It describes the IT Service Management Lifecycle. It also provides a set of specialized organizational capabilities for providing value to customers in the form of services.
This course focuses on developing the necessary knowledge and skills required to implement and manage the application of the ITIL v3 lifecycle practices.
This course provides in-depth coverage of the ITIL V3 areas of Capacity Management, Availability Management, IT Service Continuity Management, Information Security, Management, and Demand Management.
ITIL Continual Service Improvement links improvement efforts and outcomes with the other lifecycle stages of Service Strategy, Design, Transition and Operation.
This 1-day course provides an introduction to IT Service Management and incorporates some “hands on” learning utilizing HP’s industry leading Race to Results Service Management Simulation.
This course provides in-depth coverage of the ITIL V3 areas of Service Portfolio Management, Service Level Management, Service Catalogue Management, Demand Management, Supplier Management, and Finance Management.
ITIL Continual Service Improvement links improvement efforts and outcomes with the other lifecycle stages of Service Strategy, Design, Transition and Operation.
Develop the necessary skills to get the maximum performance from every member of your team.
This 5-day instructor-led accelerated course provides students with the knowledge and skills to implement and maintain Microsoft SQL Server 2008 database systems.
