The HP Race to Results Service Management simulation is an exciting and interactive workshop where participants experience the business benefits that Service Management (SM) can bring to their organizations.
This 1-day instructor-led course provides messaging specialists with the knowledge and skills specialists need to recover Exchange mailboxes and servers in a variety of disaster scenarios.
This course provides in-depth coverage of the ITIL V3 areas of Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management.
Intended for those involved in or requiring a deep understanding of Event Management and monitoring, Incident Management and service restoration, Request Fulfillment, Problem Management and root cause analysis, Access Management.
This course covers the Service Transition component of the ITIL V3 life cycle, including managing changes in a controlled and consistent manner with minimum disruption, Service Asset and Configuration Management, managing Service Release and Deployment, Service validation and Testing, evaluating performance vs. expectations, enabling informed decision making with a Service Management Knowledge System (SKMS). The course also covers the fundamental aspects of communication and stakeholder management, organizational factors, and the use of underpinning tools and technologies.
This two day workshop provides guidance in business analysis techniques to understand service oriented business design and ensure that delivery of the Business Service Architecture adequately reflects the flexibility and consistency requirements of the business.
This two day seminar identifies specific management activities and responsibilities to affect the transition, and ensure ongoing governance over the broad scope of SOA activities.
Using the framework of the Service Lifecycle, this workshop provides guidance in how to exercise appropriate governance over various SOA activities across both the development/delivery and operational stages for both Service Provider and Consumer.
This five day intensive workshop covers SOA Service Architecture and Business Modeling, and is designed to get participants active in SOA delivery in as short a time as possible.
This 2-day instructor-led course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client.
