Course number HF411S

Delivery method
Remotely assisted instructional learning (RAIL)
Instructor-led training (ILT)
Onsite dedicated training (OST)

Prerequisites
Basic IT knowledge would be helpful but not essential

Audience
This course is designed to be adaptable to fulfill the needs of two audiences:

• IT Executives, Senior IT Managers or Sales Executives who need to have a broad yet focused understanding of ITIL service management, but who do not have the time to devote to longer training sessions
• Executives, Senior IT Managers, other IT employees, or involved personnel whose organization is in the process of implementing ITIL and need a broad understanding of the processes, terminology and concepts of ITIL, but who do not have the time or need to devote to longer training sessions

Course objectives
The ITIL Executive Overview seminar is an ideal tool for those who want to review the benefits of ITIL and get organizational buy-in or understand the basic concepts and terminology during an ongoing implementation. As a result of the seminar participants should be able to:

• Understand how Service Management can facilitate the alignment of IT process to business objectives
• Understand the ITIL Service Management model sufficiently to be able to discuss how it fits or could be adapted to their organization
• Make high-level go/no-go decisions
• Discuss options for next steps

Next steps
ITIL V3 Foundation for IT service management (HF421S)

Benefits to you

• Gain a basic understanding and benefits of ITIL Service Management in only half a day
• Gain support from all levels of management
• Gain the necessary knowledge to make better decisions

Course outline

Introduction to ITIL

Service Management as a Practice

Service Lifecycle stages

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Technology and Architecture

Conclusion

• Where do we go from here?
• Hurdles and final thoughts

• Upis u radnu knjižicu: ne
• Certifikat: ne
• Uvjerenje: ne
• In-house: ne
• Svjedodžba: ne
• Diploma: ne