This 1-day course provides an introduction to IT Service Management and incorporates some “hands on” learning utilizing HP’s industry leading Race to Results Service Management Simulation.
This course provides in-depth coverage of the ITIL V3 areas of Service Portfolio Management, Service Level Management, Service Catalogue Management, Demand Management, Supplier Management, and Finance Management.
ITIL Continual Service Improvement links improvement efforts and outcomes with the other lifecycle stages of Service Strategy, Design, Transition and Operation.
Develop the necessary skills to get the maximum performance from every member of your team.
This 5-day course equips students with the skills and knowledge to configure the management and monitoring capabilities of Insight Control Environment on ProLiant servers/HP BladeSystem running Windows or Linux.
This course addresses the project management challenges unique to IT.
How do you control multiple projects that are dispersed globally? The global aspects of today’s businesses present additional challenges in terms of project integration and communication management.
This course will teach the participants how to create a methodology to manage transitional and transformational organizational changes, achieve adoption of the change, move forward as staff internalize what has changed and how to move from the current state to the future state, execute Stakeholder Management and maintain effective Sponsorship and Leadership by applying best practices, analyze “as is” and “to be” states, design transformation and communication, and facilitate implementation of change and manage its internalization.
This intensive course focuses on fundamental quality management tenets of leading thinkers such as Deming, Juran, and Crosby.
Develop the necessary skills to get the maximum performance from every member of your team.
