Skilled project managers, business analysts, and technical leads align themselves with the best developers and business visionaries to develop the most appropriate, cost-effective, and innovative product or process solution.
Discover the critical actions in procuring outside services and products - from the initial decision to buy through final contract closeout.
Increase the probability of project success by learning techniques to reduce the threat of negative risk and enhance the opportunities associated with positive risk.
The HP Race to Results Service Management simulation is an exciting and interactive workshop where participants experience the business benefits that Service Management (SM) can bring to their organizations.
The HP Race to Results Service Management simulation is an exciting and interactive workshop where participants experience the business benefits that Service Management (SM) can bring to their organizations.
This course provides in-depth coverage of the ITIL V3 areas of Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management.
Intended for those involved in or requiring a deep understanding of Event Management and monitoring, Incident Management and service restoration, Request Fulfillment, Problem Management and root cause analysis, Access Management.
This course covers the Service Transition component of the ITIL V3 life cycle, including managing changes in a controlled and consistent manner with minimum disruption, Service Asset and Configuration Management, managing Service Release and Deployment, Service validation and Testing, evaluating performance vs. expectations, enabling informed decision making with a Service Management Knowledge System (SKMS). The course also covers the fundamental aspects of communication and stakeholder management, organizational factors, and the use of underpinning tools and technologies.
This two day workshop provides guidance in business analysis techniques to understand service oriented business design and ensure that delivery of the Business Service Architecture adequately reflects the flexibility and consistency requirements of the business.
This two day seminar identifies specific management activities and responsibilities to affect the transition, and ensure ongoing governance over the broad scope of SOA activities.
