This course offers practical techniques on how you can implement Capacity Management in an organization.
The v2 course ITIL Practitioner Agree and Define (HE632S) and ITIL v3 Service Offerings and Agreements (HF427S) have significant overlap.
The v2 course ITIL Practitioner Plan and Improve (HF536S) and ITIL v3 Planning, Protection and Optimization (HF430S) have significant overlap.
The v2 course ITIL Practitioner Release and Control (UA576S) and ITIL v3 Release, Control and Validation (HF429S) have significant overlap.
The v2 course ITIL Practitioner Support and Restore (UA575S) and ITIL v3 Operational Support and Analysis (HF428S) have significant overlap.
Practical techniques in implementing the ITIL disciplines to support the Plan and Improve phase of the IT service lifecycle, enabling you to develop, implement and manage IPPI processes in your own organizations.
This 5-day course focuses on the implementation and management of the Agree and Define processes and functions that are responsible for achieving control and stability within an IT infrastructure and include effective Service Level and Financial Management.
ITIL Continual Service Improvement links improvement efforts and outcomes with the other lifecycle stages of Service Strategy, Design, Transition and Operation.
This 4-hour ITIL (IT Infrastructure Library) overview for executives provides a general overview of the IT Service Management (ITSM) lifecycle based on Version 3 of the IT Infrastructure Library (ITIL), Service Management disciplines, the benefits and justification, and surrounding management issues.
This 2-day course is provided to give candidates a fast track route to an ITIL version 3 Foundation certificate level of knowledge. This course is intended for existing holders of ITIL Foundation Certificates from earlier ITIL versions.
