Practical techniques in implementing the ITIL disciplines to support the Plan and Improve phase of the IT service lifecycle, enabling you to develop, implement and manage IPPI processes in your own organizations.
This 5-day course focuses on the implementation and management of the Agree and Define processes and functions that are responsible for achieving control and stability within an IT infrastructure and include effective Service Level and Financial Management.
ITIL Continual Service Improvement links improvement efforts and outcomes with the other lifecycle stages of Service Strategy, Design, Transition and Operation.
This 4-hour ITIL (IT Infrastructure Library) overview for executives provides a general overview of the IT Service Management (ITSM) lifecycle based on Version 3 of the IT Infrastructure Library (ITIL), Service Management disciplines, the benefits and justification, and surrounding management issues.
This 2-day course is provided to give candidates a fast track route to an ITIL version 3 Foundation certificate level of knowledge. This course is intended for existing holders of ITIL Foundation Certificates from earlier ITIL versions.
This 3-day course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It describes the IT Service Management Lifecycle. It also provides a set of specialized organizational capabilities for providing value to customers in the form of services.
This 3-day course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It describes the IT Service Management Lifecycle. It also provides a set of specialized organizational capabilities for providing value to customers in the form of services.
This course focuses on developing the necessary knowledge and skills required to implement and manage the application of the ITIL v3 lifecycle practices.
This course provides in-depth coverage of the ITIL V3 areas of Capacity Management, Availability Management, IT Service Continuity Management, Information Security, Management, and Demand Management.
ITIL Continual Service Improvement links improvement efforts and outcomes with the other lifecycle stages of Service Strategy, Design, Transition and Operation.
